In this case study, Eurostar, a fast rail service directly linking the UK to France and Belgium via the Channel Tunnel, was faced with the challenge of improving operational performance and integrating multiple data sources to achieve a single view of the custmer.
By deploying a Business Objects Enterprise Business Intelligence, Business Objects Web Intelligence adhoc query and analysis and Business Objects Data Integrator they were able to achieve:
- Improved information relevance and timeliness
- Improved on-time performance through automated reporting
- Enhanced customer service
Customer Testimonial:
“Eurostar’s objective is to build both business and leisure traffic on the London/Paris and London/Brussels travel routes. Business intelligence solutions from Business Objects have helped improve operational efficiency, maintenance, and on-time performance. These improvements will both enhance customer service and enable Eurostar to work towards further maximizing capacity.”
Shreya Patel, Head of Business Data Management, Eurostar
You can view the entire embedded case study below. Alternatively, if you prefer to download a PDF copy of the case study to your desktop, please click on the link below to download the PDF file from SlideShare.
Related posts:
- Learn How Medtronic Reduced Shipping Costs and Improved Customer Service
- Learn How Capitalia Gruppo Bancario Improved Their Risk Management
- Learn How MCI Reduced Billing Errors and Improved Customer Satisfaction
- Case Study: Learn How InvestorPlace Cut Their List Selection Process from 8 Hours to 30 Minutes
- Case Study: T-Mobile Xcelsius Customer Service Dashboard Case Study
{ 0 comments… add one now }