Software Sherpa » Case Studies

SAP TV Visits NCN To Learn More About Their Award-Winning CRM Implementation

Sean Anderson — Sun, 18 Apr 2010 18:52:07 +0000

Telecommunication services is a rapidly growing and evolving business in Russia with over 10,000 new subscribers added per month and increasing demand for triple play solutions. As the largest cable network provider in Russia with over 4.5 million customers, NCN needed a well established, robust solution to handle the growth and increasing complexity of the business.

In this video, the SAP TV crew visits Victor Pinchuk (Advisor to CEO), Mikhail Berman (IT Director) and Irina Kotova (Director of Contact Center) at National Cable Networks (NCN) in St. Petersburg, Russia to get some insight into their Gartner award-winning CRM implementation of SAP CRM for Telecommunications.

With SAP CRM for Telecommunications, they explain that NCN was able to get a clear and unified view of customer information with no loss or distortion resulting in better service, increased customer satisfaction and sales. In addition, they shared that the unified view has boosted employee productivity resulting in a decrease in the average time of calls. In turn, NCN has been able to handle the growth without increasing the number of call center agents.

SAP TV Visits Skull Candy To Learn The Secrets To Their 300% Growth

Sean Anderson — Thu, 15 Apr 2010 01:11:45 +0000

In this video, SAP TV spends a day in Park City, Utah shadowing Skull Candy Founder Rick Alden on the mountain and in the office.

Rick shares that a big part of Skull Candy’s strategy is to rely on companies like SAP for accounting systems and to focus on what they do best: building and selling headphones.

The strategy seems to be working – Skull Candy has experienced 300% of growth in the last 4 years and is already the #2 player in headphones the US, behind only Sony and ahead of such household brands as Phillips, Panasonic and Bose.

SAP TV visits Porsche To Learn About Their Lean Manufacturing Techniques

Sean Anderson — Wed, 14 Apr 2010 14:21:33 +0000

In this video, the SAP TV team visits Samuel Kermelk (Logistics Planning Teamlead) and Andreas Decker (IT Process Planning and Logistics) at the Porsche plant in Leipzig, Germany where the Panamera and Cayenne, two of Porsche’s most popular models are manufactured.

You’ll see how Porsche takes lean manufacturing to an entirely new level and how Porsche uses SAP for its central control system which manages the entire supply logistics, from ordering of parts to production line, including receipts of parts, warehouse management and commissioning.