Software Sherpa » CRM

SAP Mobile CRM

Sean Anderson — Mon, 21 Jun 2010 17:50:50 +0000

In this video, Dr. Bernd-Michael Rumpf, SAP’s Global Head of Services for SAP, explains how SAP and T-Systems are partnering to bring their respective application and mobile expertise together to make SAP Mobile CRM a reality. In addition, the video explains how SAP Mobile CRM can empower sales organizations with important, real-time customer information in the field so that they can rapidly respond to customer inquiries and strike while the iron is hot.

SAP TV Visits NCN To Learn More About Their Award-Winning CRM Implementation

Sean Anderson — Sun, 18 Apr 2010 18:52:07 +0000

Telecommunication services is a rapidly growing and evolving business in Russia with over 10,000 new subscribers added per month and increasing demand for triple play solutions. As the largest cable network provider in Russia with over 4.5 million customers, NCN needed a well established, robust solution to handle the growth and increasing complexity of the business.

In this video, the SAP TV crew visits Victor Pinchuk (Advisor to CEO), Mikhail Berman (IT Director) and Irina Kotova (Director of Contact Center) at National Cable Networks (NCN) in St. Petersburg, Russia to get some insight into their Gartner award-winning CRM implementation of SAP CRM for Telecommunications.

With SAP CRM for Telecommunications, they explain that NCN was able to get a clear and unified view of customer information with no loss or distortion resulting in better service, increased customer satisfaction and sales. In addition, they shared that the unified view has boosted employee productivity resulting in a decrease in the average time of calls. In turn, NCN has been able to handle the growth without increasing the number of call center agents.

Video: Saavis Launches SAP CRM 7.0 and Xcelsius Sales Dashboards

Sean Anderson — Thu, 26 Nov 2009 08:13:56 +0000

In this video, Saavis shares their excitement around their launch of SAP CRM 7.0 and Xcelsius Sales Dashboards and the resulting improvements in sales force productivity, funnel and forecast visibility, usability and team collaboration: