Software Sherpa » Data Integration

Learn How MCI Reduced Billing Errors and Improved Customer Satisfaction

Sean Anderson — Thu, 31 Dec 2009 18:10:58 +0000

In this case study, MCI, a leader in the wholesale telecommunications industry, wanted to reduce the administrative burden of reporting and billing as well as improve the speed and access to customer information by consolidation data from multiple source systems.

By deploying Business Objects Enterprise Business Intelligence and Web Intelligence, MCIwas able to provide customers with 24/7 access to critical information and:

Reduce billing errors
Improve customer satisfaction

Customer Testimonial:

“Business Objects supplies us with much greater detail on how our communication services are consumed. We have a much broader vision. For example, we can track the trends and variances of our customers’ calls.”
Ron Briggs, Senior Business Intelligence Analyst Supporting Wholesale Services, MCI

You can view the entire embedded case study below. Alternatively, if you prefer to download a PDF copy of the case study to your desktop, please click on the link below to download the PDF file from SlideShare.

MCI Business Objects Case Study

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Case Study: Learn How InvestorPlace Cut Their List Selection Process from 8 Hours to 30 Minutes

Sean Anderson — Mon, 05 Oct 2009 16:28:53 +0000

A publisher of financial advisory services for self-directed investors with headquarters in Rockville, Maryland, InvestorPlace Media has brought market-beating investment advice to the individual investor for more than 30 years. With net annual sales of approximately US$70 million, the company helps investors build wealth in a serious, consistent way through consumer newsletters, e-mail services, Web sites, and other media platforms.

Caught in a quicksand of data, InvestorPlace chose SAP BusinessObjects Enterprise Premium and Data Integrator to:

Effectively leverage and integrate massive volumes of data from multiple sources for marketing campaigns
Provide targeted communications and services for customers
Deliver actionable information to all marketing groups

Investor Place Media Business Objects Case Study

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Webinar: TDWI Webcast on Data Integration and Data Quality

Sean Anderson — Sat, 29 Aug 2009 22:51:37 +0000

Registration Link:

Data Integration and Quality – Helping Your BI and Data Warehousing Initiatives Succeed

Date:
Wednesday, September 16

Time:
11:00 AM CST

Presenters:

Danette McGilvray is President and Principal Consultant at Granite Falls Consulting, Inc. She is the author of Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information™ (Morgan Kaufmann, 2008) and was formerly a consultant at Genentech and the Enterprise Information Quality Program Manager at Agilent Technologies.

Overview:

If your organization is embarking on a Business Intelligence or Data Warehousing project, be sure to attend this live TDWI (The Data Warehousing Institute) webcast featuring Danette McGilvray, president and principal consultant, Granite Falls Consulting, to learn how data integration and data quality are critical in ensuring the success of your project and meeting your overall strategic business goals.

BI and data warehousing projects bring new challenges to members of the project team. Data that previously met individual business process, operational, or analytical needs must be integrated and fulfill multiple reporting requirements. Data quality issues uncovered as a result of this integration often delay project timelines and increase budgets. Join us for this live expert webcast to learn how to avoid these pitfalls and what is needed for project success.

Topics for discussion include:

Data quality challenges resulting from data integration
The role of tools and processes in ensuring quality
How to incorporate data quality activities throughout your project
How data integration and quality will help you meet strategic business decisions