Software Sherpa » Utilities

Sample Xcelsius Water Utility Call Center Dashboard

Ronald Moore — Fri, 22 Jan 2010 13:38:04 +0000

This sample interactive Xcelsius Call Center Dashboard uses a combination of report tabs, menu selectors, bar charts, line charts, pie charts and dials to enable water utility executives and managers to analyze call center performance with respect to:

Customer Service Satisfaction
Total Incoming Correspondence
% of Calls Processed in 30 Seconds
% of In Person Contact
Type of Collection Call (Residential, Commercial, Industrial, 3rd Party)
Contact by Type
Total Contacts by Time Slot

Sample Xcelsius Asset Utilization, Availability and Outage Dashboard

Ronald Moore — Wed, 20 Jan 2010 16:29:50 +0000

This sample interactive Xcelsius Asset Utilization, Availability and Outage Dashboard uses a combination of report tabs, scorecarding, bar charts, line charts, pie charts and dials to enable water utility executives and managers to analyze performance (both current and trend) with respect to:

Scheduled Compliance
Overall Equipment Efficiencies
Overtime
Asset Utilization
Asset Availability

In addition, it provides information on:

Backlogs (open orders)
% of Unplanned Orders
O&M Costs

Sample Xcelsius AMI Metering Dashboard with What-If? Analysis

Ronald Moore — Mon, 18 Jan 2010 18:42:43 +0000

This sample interactive Xcelsius Water Utility AMI Metering Dashboard uses a combination of what-if? sliders, scorecarding, bar charts, line charts and pie charts to enable water utility executives and managers to analyze performance trends with respect to customer service, credit and collections, metering, billing and more specifically:

1st, 2nd, 3rd Call Problem Resolution Rates
Customer Satisfaction (Very Satisfied, Satisfied, Not Satisfied)
Current and Projected Bad Payments
Monthly Expenditure for On/Off Cycle Reads Scorecard
Disconnection/Reconnection Orders
% of Estimated Reads
Monthly Rebills