In this case study, MCI, a leader in the wholesale telecommunications industry, wanted to reduce the administrative burden of reporting and billing as well as improve the speed and access to customer information by consolidation data from multiple source systems.
By deploying Business Objects Enterprise Business Intelligence and Web Intelligence, MCIwas able to provide customers with 24/7 access to critical information and:
- Reduce billing errors
- Improve customer satisfaction
Customer Testimonial:
“Business Objects supplies us with much greater detail on how our communication services are consumed. We have a much broader vision. For example, we can track the trends and variances of our customers’ calls.”
Ron Briggs, Senior Business Intelligence Analyst Supporting Wholesale Services, MCI
You can view the entire embedded case study below. Alternatively, if you prefer to download a PDF copy of the case study to your desktop, please click on the link below to download the PDF file from SlideShare.
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