Sample Xcelsius Executive Dashboard

by Sean Anderson on August 5, 2010

This sample Xcelsius Executive Dashboard for Telecommunications combines financial, customer and operational data to provide a snapshot of enterprise, regional and product performance actual vs. target and vs. competition.

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The Enterprise Financial KPIs monitored include:

  • Total Revenues
  • Data Services Penetration
  • EBITDA
  • Churn Rate %
  • Cost per Gross Add
  • ARPU

The Customer KPIs monitored include:

  • Customer Count
  • Market Share %
  • Minutes of Use/Conract Cost
  • Customer Sentiment %
  • Lifetime Value
  • Average Tenure

The Operational KPIs monitored include:

  • Contact Volume %
  • Dropped Calls %
  • Call Volume %
  • Average Wait Time
  • Average Handle Time

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SAP’s AUS Traffic Twitter/Google Maps iPhone App

by Sean Anderson on June 24, 2010

In this video, the SAP research team explains how the SAP AUS Traffic iPhone App uses SAP BusinessObjects Text Analysis to automatically search Twitter feeds for relevant traffic updates and display them on a Google city map on the iPhone. The application is being used to help people navigate their way around traffic jams and road construction areas in Brisbane and Sydney, two of Australia’s busiest cities, helping to reduce nerves and time spent commuting.

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SAP Mobile CRM

by Sean Anderson on June 21, 2010

In this video, Dr. Bernd-Michael Rumpf, SAP’s Global Head of Services for SAP, explains how SAP and T-Systems are partnering to bring their respective application and mobile expertise together to make SAP Mobile CRM a reality. In addition, the video explains how SAP Mobile CRM can empower sales organizations with important, real-time customer information in the field so that they can rapidly respond to customer inquiries and strike while the iron is hot.

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