This sample interactive Xcelsius Call Center Performance Dashboard uses a combination of dials, bar charts, line charts and pie charts to supply call center executives with important call center data by time period, manager, supervisor, client/project and agent for:
- Sales Conversion %
- Abandon %
- Service Level %
- Calls Handled
- Minutes per Hour
- Calls per Hour
- Average Hold Time
- Year-to-Date Calls Handled and Service Level %
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