This sample Xcelsius Executive Dashboard for Telecommunications combines financial, customer and operational data to provide a snapshot of enterprise, regional and product performance actual vs. target and vs. competition.
Download Flash File: http://www.softwaresherpa.com/?s2member_file_download=TelcoExecutiveDashboard.swf
The Enterprise Financial KPIs monitored include:
- Total Revenues
- Data Services Penetration
- EBITDA
- Churn Rate %
- Cost per Gross Add
- ARPU
The Customer KPIs monitored include:
- Customer Count
- Market Share %
- Minutes of Use/Conract Cost
- Customer Sentiment %
- Lifetime Value
- Average Tenure
The Operational KPIs monitored include:
- Contact Volume %
- Dropped Calls %
- Call Volume %
- Average Wait Time
- Average Handle Time
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