This sample interactive Xcelsius Call Center Dashboard uses a combination of report tabs, menu selectors, bar charts, line charts, pie charts and dials to enable water utility executives and managers to analyze call center performance with respect to:
- Customer Service Satisfaction
- Total Incoming Correspondence
- % of Calls Processed in 30 Seconds
- % of In Person Contact
- Type of Collection Call (Residential, Commercial, Industrial, 3rd Party)
- Contact by Type
- Total Contacts by Time Slot
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