Software Sherpa » Business Objects

Learn How MCI Reduced Billing Errors and Improved Customer Satisfaction

Sean Anderson — Thu, 31 Dec 2009 18:10:58 +0000

In this case study, MCI, a leader in the wholesale telecommunications industry, wanted to reduce the administrative burden of reporting and billing as well as improve the speed and access to customer information by consolidation data from multiple source systems.

By deploying Business Objects Enterprise Business Intelligence and Web Intelligence, MCIwas able to provide customers with 24/7 access to critical information and:

Reduce billing errors
Improve customer satisfaction

Customer Testimonial:

“Business Objects supplies us with much greater detail on how our communication services are consumed. We have a much broader vision. For example, we can track the trends and variances of our customers’ calls.”
Ron Briggs, Senior Business Intelligence Analyst Supporting Wholesale Services, MCI

You can view the entire embedded case study below. Alternatively, if you prefer to download a PDF copy of the case study to your desktop, please click on the link below to download the PDF file from SlideShare.

MCI Business Objects Case Study

View more documents from Software Sherpa.

Learn How Eurostar Improved Operational Efficiency, Maintenance and On-Time Performance

Sean Anderson — Fri, 27 Nov 2009 07:05:46 +0000

In this case study, Eurostar, a fast rail service directly linking the UK to France and Belgium via the Channel Tunnel, was faced with the challenge of improving operational performance and integrating multiple data sources to achieve a single view of the custmer.

By deploying a Business Objects Enterprise Business Intelligence, Business Objects Web Intelligence adhoc query and analysis and Business Objects Data Integrator they were able to achieve:

Improved information relevance and timeliness
Improved on-time performance through automated reporting
Enhanced customer service

Customer Testimonial:

“Eurostar’s objective is to build both business and leisure traffic on the London/Paris and London/Brussels travel routes. Business intelligence solutions from Business Objects have helped improve operational efficiency, maintenance, and on-time performance. These improvements will both enhance customer service and enable Eurostar to work towards further maximizing capacity.”
Shreya Patel, Head of Business Data Management, Eurostar

Eurostar Case Study

View more documents from Software Sherpa.

Learn How Capitalia Gruppo Bancario Improved Their Risk Management

Sean Anderson — Tue, 17 Nov 2009 18:46:33 +0000

In this case study, Capitalia Gruppo Bancario was faced with two challenges. They needed to:

Provide an immediate, functional presentation of risk-taking and the creation of value involved in any portfolio credit account
Allow company employees at all levels to access this information

By implementing the Business Objects Enterprise Business Intelligence solution, Capitalia Gruppo Bancario was able to gain :

A clear vision of a customer’s portfolio position, from global data down to the slightest detail (individual accounts/customer)
The possibility to select customers based on risk-taking and value created for the bank, in order to implement targeted actions for dynamic portfolio management

Capitalia Business Objects Case Study

View more documents from Software Sherpa.