Software Sherpa » Call Center Dashboard

Sample Xcelsius Water Utility Call Center Dashboard

Ronald Moore — Fri, 22 Jan 2010 13:38:04 +0000

This sample interactive Xcelsius Call Center Dashboard uses a combination of report tabs, menu selectors, bar charts, line charts, pie charts and dials to enable water utility executives and managers to analyze call center performance with respect to:

Customer Service Satisfaction
Total Incoming Correspondence
% of Calls Processed in 30 Seconds
% of In Person Contact
Type of Collection Call (Residential, Commercial, Industrial, 3rd Party)
Contact by Type
Total Contacts by Time Slot

Sample Xcelsius Call Center Performance Dashboard

Sean Anderson — Mon, 23 Nov 2009 05:22:15 +0000

This sample interactive Xcelsius Call Center Performance Dashboard uses a combination of dials, bar charts, line charts and pie charts to supply call center executives with important call center data by time period, manager, supervisor, client/project and agent for:

Sales Conversion %
Abandon %
Service Level %
Calls Handled
Minutes per Hour
Calls per Hour
Average Hold Time
Year-to-Date Calls Handled and Service Level %

Sample Xcelsius Call Center Dashboard

Sean Anderson — Thu, 17 Sep 2009 05:03:09 +0000

This sample interactive Xcelsius dashboard for a Wells Fargo Call Center uses a combination of a real-time issue ticker, line charts, pie charts, geo heat maps and scorecarding to supply call center management with important data regarding:

Call Volume and Types
Average Wait Time
First Call %
Outage Summary and Seriousness

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