Software Sherpa » Call Center http://www.softwaresherpa.com Your Guide to Enterprise Software and Peak Business Performance Sat, 07 Aug 2010 21:29:15 +0000 en hourly 1 http://wordpress.org/?v=3.0 Sample Xcelsius Call Center Manager Dashboard http://www.softwaresherpa.com/sample-xcelsius-call-center-manager-dashboard/ http://www.softwaresherpa.com/sample-xcelsius-call-center-manager-dashboard/#comments Thu, 26 Nov 2009 16:51:29 +0000 Sean Anderson http://www.softwaresherpa.com/?p=767 Related posts:
  1. Sample Xcelsius Call Center Performance Dashboard
  2. Sample Xcelsius Call Center Dashboard
  3. Sample Xcelsius Water Utility Call Center Dashboard
]]> This sample interactive Xcelsius Call Center Manager Dashboard uses a combination of dials, bar charts, line charts and tab views to supply call center managers with important call center data by supervisor or client/project for:

  • Service Level %
  • Sales
  • Sales Conversion %
  • Talk Time in Minutes Per Hour
  • Average Handle Time
  • Calls Per Hour

[kml_flashembed fversion="8.0.0" movie="/images/CallCenterManagerDashboard.swf" targetclass="flashmovie" publishmethod="static" width="575" height="450" play="true"]

Get Adobe Flash player

Related posts:

  1. Sample Xcelsius Call Center Performance Dashboard
  2. Sample Xcelsius Call Center Dashboard
  3. Sample Xcelsius Water Utility Call Center Dashboard

]]> http://www.softwaresherpa.com/sample-xcelsius-call-center-manager-dashboard/feed/ 0 Sample Xcelsius Call Center Performance Dashboard http://www.softwaresherpa.com/sample-xcelsius-call-center-performance-dashboard/ http://www.softwaresherpa.com/sample-xcelsius-call-center-performance-dashboard/#comments Mon, 23 Nov 2009 05:22:15 +0000 Sean Anderson http://www.softwaresherpa.com/?p=722
  • Sample Xcelsius Call Center Manager Dashboard
  • Sample Xcelsius Call Center Dashboard
  • Sample Xcelsius Water Utility Call Center Dashboard
    • ]]>     This sample interactive Xcelsius Call Center Performance Dashboard uses a combination of dials, bar charts, line charts and pie charts to supply call center executives with important call center data by time period, manager, supervisor, client/project and agent for:

    • Sales Conversion %
    • Abandon %
    • Service Level %
    • Calls Handled
    • Minutes per Hour
    • Calls per Hour
    • Average Hold Time
    • Year-to-Date Calls Handled and Service Level %
    Get Adobe Flash player

    Related posts:

    1. Sample Xcelsius Call Center Manager Dashboard
    2. Sample Xcelsius Call Center Dashboard
    3. Sample Xcelsius Water Utility Call Center Dashboard

    ]]>     http://www.softwaresherpa.com/sample-xcelsius-call-center-performance-dashboard/feed/ 0