Software Sherpa » Xcelsius

Sample Xcelsius Hospitality Industry Executive Dashboard

Sean Anderson — Tue, 18 May 2010 02:28:55 +0000

This sample interactive Xcelsius Hospitality Industry Executive dashboard uses a combination of bar charts as well as dials and selectors to show executives how various properties are performing including:

Bookings and Daily Balances (Actual vs. Forecast)
% of Occupancy
Customer Satisfaction Ratings
Average Capacity Rate
Operating Margin as a % of Bookings
Net Income as a % of Bookings

Sample Xcelsius Customer Service SLA Dashboard

Sean Anderson — Tue, 27 Apr 2010 04:46:15 +0000

This sample interactive Xcelsius customer service dashboard uses a combination of selectors, bar charts, pie charts and dials to track key client metrics such as incidents, problems, and requests for changes and to monitor performance against service level agreements.

Sample Xcelsius Water Utility Call Center Dashboard

Ronald Moore — Fri, 22 Jan 2010 13:38:04 +0000

This sample interactive Xcelsius Call Center Dashboard uses a combination of report tabs, menu selectors, bar charts, line charts, pie charts and dials to enable water utility executives and managers to analyze call center performance with respect to:

Customer Service Satisfaction
Total Incoming Correspondence
% of Calls Processed in 30 Seconds
% of In Person Contact
Type of Collection Call (Residential, Commercial, Industrial, 3rd Party)
Contact by Type
Total Contacts by Time Slot